Privacy Policy – Fenix Mobile

Last updated: April 1, 2026

This Privacy Policy is intended to inform about the processing of personal data carried out by Soluciones Avanzadas Fenix S.L. (hereinafter, “the Data Controller” or “Fenix Solutions”) of users who download and use the mobile application Fénix Mobile (hereinafter, “the App”).

1. Data Controller

Controller – Company Name: Soluciones Avanzadas Fenix S.L.
Trade Name: Fenix Solutions
Tax ID (NIF/CIF): B24960908
Registered Address: A. Mas Fuster, 14. 08197 Sant Cugat del Vallès. Spain
Data Protection Contact: legal@fenixsolutions.es

2. Data Subject to Processing

Fénix Mobile may process the following categories of data depending on how the App is used:

Registration Data: Name, email address, and access credentials.
Device Information: Hardware model, operating system version, unique device identifiers, and mobile network data.
Geolocation Data: Provided that the user expressly authorizes it through the operating system permissions.
App Usage: Information about interaction with the tool’s features and error logs.

3. Purposes of Processing

The data will be processed for the following purposes:

Service Management: To enable account creation, authentication, and access to the consulting and technology management features of the App.
Technical Improvement: To optimize App performance based on diagnostic and usage data.
Notifications: Sending push notifications related to the service (notices, technical updates, or security alerts).
Legal Compliance: To respond to requests from competent authorities and comply with applicable legal obligations.

4. Legal Basis

The legal basis for processing your data is:

Performance of a contract: For the provision of services requested through the App.
Data subject’s consent: For specific purposes such as geolocation or sending commercial communications. Consent may be revoked at any time from the device settings.
Legitimate interest: To ensure the security of the App and improve the user experience.

5. Device Permissions

For the proper functioning of Fénix Mobile, the following permissions may be requested:

Notifications: To keep the user informed about their activity.
Location: For proximity-based services or geographic activity logging (optional).
Storage/Camera: In case the user needs to attach documents or screenshots for technical support.

6. Data Retention

Personal data will be retained as long as the contractual relationship remains in effect and the user does not request its deletion. Once the relationship ends, the data will be kept blocked for the legally prescribed limitation periods to address potential liabilities.

7. Recipients and Transfers

Fénix Solutions will not transfer your data to third parties except:

Legal Obligation.
Service Providers: Hosting companies, data analysis services, or notification platforms acting as data processors under strict confidentiality agreements.

8. User Rights

You have the right to:

Access your personal data.
Rectify inaccurate data.
Erase your data when it is no longer necessary.
Object to or request restriction of processing.
Portability: Receive your data in a structured format.

To exercise these rights, you may send a written communication to legal@fenixsolutions.es attaching a copy of your ID card or equivalent document to prove your identity. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

9. Security

Fénix Solutions applies technical and organizational security measures to prevent loss, misuse, or unauthorized access to data, taking into account the state of technology and the identified risks.